Most frequently asked questions regarding telephone
headsets and business telephone recording. 

Four Good reasons to record all telphone calls.

If your question is not addressed here, or you are still confused about which telephone recorder is right for your particular application, please call us a t 800-444-5217

• Q.  You have so many different models - which one should I order?
• A.  There are many different telephone recorders to choose from. We try to keep it simple - believe it or not - but our product list has grown over the years in response to customer demand and changing telephone recorder technologies, and we want to continue to provide a broad range of telephone recording solutions to meet your needs. The best way to find the right telephone recorder for your application is to contact one of our technical advisors by phone: 800-444-5217 email: bruce@bigdcom.com . The first questions we will normally ask are:
  
  • Will you be using handsets, headsets or both? 
  • Do you need beeps to let people know they are recording? 
  • What make and model telephone recorder and telephone sets will you be using?

If you contact us with the answers to these questions ready, we should be able to recommend the best telephone recording solution for your application.

• Q. Is it legal to record telephone conversations?
• A. Laws vary from state to state, but generally the safest thing is to make sure both parties consent to recording. This can be accomplished by inserting a beep tone into the call every 15 seconds or announcing that the call is being recorded. Consult an attorney for the laws in your state. For information concerning applicable laws, you can link to the following website - http://www.rcfp.org/taping/cwt_menu.html However, this link is provided only for information purposes. Do not act upon any of this information without seeking professional advice from an attorney. The linked website was created by The Reporters Committee for Freedom of the Press, not by Big D Communication and Big D Communication does not warrant that the information found on its pages is accurate or current.
  
• Q. Do I need to put beeps on the call to let people know they are being recorded?
• A. Again, contact an attorney for legal advice, but generally speaking, if you want to use your telephone recordings for legal purposes, you need to either 1) announce that the call is being recorded or 2) put a beep on every 15 seconds that everyone on the call can hear.
  
• Q. Does Big D Communication have any "Back Room" telephone recording solutions - something that we can install in the phone closet? A. We do have digital to analog converter systems available for many popular phone systems. Call 800-444-5217 or email bruce@bigdcom.com for information on your specific requirement
• FOUR GOOD REASONS TO RECORD ALL INTERACTIONS
  By Jake White
  

  Four good reasons to record ALL interactions
  By Jake White, Marketing Director, HigherGround, Inc.
  
  Call recording solutions in the business market have traditionally been dissected into two product categories, quality monitoring (selective recording) and logging (full-time or 100% recording). This labeling is a bit misleading. The inference is that only systems that record a sample of the telephone calls contribute to quality improvements. In fact, full-time telephone recording is now the preferred method to improve quality performance and additional key performance indicators (KPIs).
  
  For the past two years analyst firms have conducted in-depth studies of the contact center telephone recording market and concluded there is a significant trend toward full-time recording. The PELORUS Group discovered that the 2004 vendor sales of systems configured to provide full-time recording greatly surpassed sales of systems designed to provide only selective recording (often called ?service observance? or ?100% via business rules?). Full telephone recording now accounts for nearly 60 percent of the total dollar value of system purchased and that percentage is expected to grow through their forecast horizon of 2009.
  
  The four main reasons for the trend to full telephone recording are improved agent performance, better understanding of consumer behavior, dispute resolution, and compliance.
  
  Improved agent performance - Even the best-run call centers sample no more than 1% ? 4% of agent calls per month for quality evaluation purposes. Often, the calls selected for monitoring are those that fall outside some acceptable threshold, such as call length, number of transfers, wrap-up and hold time. This is acceptable for coaching, but if used for evaluation as well, it distorts the true picture of the agent?s performance under more normal situations. By drawing from the full universe of monthly calls, supervisors can draw separate samples for evaluation and coaching.
  
  Better understanding of customer behavior and motivations - The average customer service agent handles approximately 1300 calls each month. Over the course of a year a 200-agent call center will handle 3.1 million consumer calls. What a rich treasure trove of valuable consumer information! Hidden within this massive data base are answers to questions corporate marketing departments spend hundreds of thousands ? even millions - of dollars to find out through third party market research. This is information that can change the way their employers sell, price, and support the company?s products and services. But the treasure can only be mined if it is first captured and stored.
  
  Dispute resolution - Over one-third of customer queries are sales-related. During these calls promises are made, instructions are given, and deals are struck. Absent tangible evidence of what was said during these discussions can escalate into unpleasant he-said, she-said disputes that fray customer relations, harm staff morale or lead to unwarranted law suits.
  
  Compliance with laws and regulations ? Local, state and federal regulations can potentially impact call center operations. The Telemarketing and Consumer Fraud and Abuse Prevention Act with its two Telemarketing Sales Rules (1995 and 2004) include many provisions that effect up-selling and cross-selling. There are specific disclosure requirements and requirements for Express Verifiable Authorization and Express Informed Consent. The best way to prove compliance is to record and archive all interactions. Other federal laws that impact specific types of call centers are the Health Insurance Portability and Accountability Act and the Fair Debt Collection Practices Act.
  
  Common objections to recording and archiving 100 percent of transactions including higher front end costs, storage requirements and data accessibility, have largely been addressed with recent advances in technology. These advances have allowed companies to convert to full-time recording, without experiencing cost increases to their organization, in an effort to improve agent performance and customer satisfaction.
  
  The question now is why would you not record all  transactions?

• Call Big D Communication www.bigdcom.com 800-444-5217  to discuss your telephone recording requirements. We have solutions for both large and small phone recordinging requirements.

• What is phone recording?

  Phone recording, also known as voice logging has been around for

  nearly as long as phones. It consists of attaching a recording device

  to phone lines in a business setting and having a way of playing back

  these recordings. Call centers were early adapters and most of us are

  familiar with the little recording at the beginning of a call that reminds us

  that ?this call may be recorded for training or quality assurance purposes?

  dialog. Now all kinds of businesses are using phone recording.

  The ROI on a phone recording solution

  There are many reasons why businesses choose to purchase a phone

  recording solution. Here are the top 5 Return on investment (ROI) arguments

  for implementing one of our solutions.

  1 Liability: Resolve disputes and protect your company with recorded evidence.

  2 Quality control: Improve employee performance and customer satisfaction.

  3 Security: Detect or deter security breaches and inappropriate calls.

  4 Training: Coach employees with examples of high & low quality calls.

  5 Marketing data: learn about your customers and their response to your marketing.

  What does a phone recording solution consist of?

  1 A Microsoft Windows PC.

  2 Voice recording boards that plug into the PCI slot of the PC.

  3 The software used to record, manage, search, grade and access the recordings.

  Our systems can connect to analog or digital telephone, T1/E1/PRI/BRI/ISDN, or any radio or

  other audio lines and record all conversations on those lines. Recordings are stored as separate

  files and saved on the recorder PC?s hard drive. Optionally, a second copy of the recordings can

  be automatically backed up to archive media (DVD+RW, network, external drive, etc.). Users can

  search and playback the recordings on any PC over the network, a web browser or even a phone.

  Choose the right

  solution in 3 steps

  or

  Step 1: Turnkey system or a Kit?

  Turnkey system simplicity...

  Turnkey systems are the simplest way to start recording and

  managing your calls. They come completely pre-configured for your

  specific needs and include the PC, recording cards as well as all the

  necessary software, cabling and accessories.

  Kit savings

  We were the first to offer kit phone recording solutions and the reason

  is the savings. You can save thousands and putting the kit together is as

  simple as plugging the card into the PCI slot of your existing computer,

  installing the software and hooking up the cables. These kits include the

  recording card and all necessary software, cabling, and accessories.

  Step 2: How many phone or trunk lines to record?

  Our recording solutions can record from 4 to 256 phone lines or channels in a

  single system and multiple systems can be linked to record well over 1000 lines!

  Step 3: How would you like to manage your recordings?

  All our solutions come with Call Logger software and unlimited licenses of the Client remote

  access software which allows you to monitor and manage your recordings from the host

  server or remote machines. You can also purchase options that allow you to easily monitor

  and manage your recordings remotely via a web browser (Web client) or even by phone with

  an automated attendant (Phone client). See how these work in the diagram on page 14.

  Call Logger & Monitor: Included with every Turnkey system and Kit. (no extra charge)

  Options: Empower road warriors, technophobes, and users of any non-windows OS with:

  Web client: Search & access your recordings as WAV files on any platform via a browser.

  Phone client: Access your recordings through an automated phone menu. No software to learn!

  Monitor software is included!

  Install the Monitor software on as many

  remote computers as you like. There is

  no licencing fee! Enjoy all the features

  and functionality of VS Logger on any

  computer connected by LAN, WAN,

  or TCP/IP. Remote access is safe

  with password protection..

  Call Logger software

  Record unlimited phone lines

  Initiate recordings automatically, manually, on ring, by voice

  activation, tone, API, or virtually any other means. Schedule

  recordings according to times or staff shifts. Recorded calls can

  be saved at a variety of compression rates and easily exported

  to industry standard WAV files. The audio gain control function

  automatically balances audio levels on both sides of a conversation

  making monitoring easier.

  Monitor call quality

  Monitor live calls and use the Instant Recall function to rewind up to the

  last 60 seconds of a live call so you never miss a beat. The easy to use

  graphic interface lets you customize the view and order of calls. The split

  screen interface allows you to seamlessly switch between past and live

  calls. Grade and add custom notes to call recordings as they are made.

  Search & manage call recordings

  Search by trunk line or extension, by caller id, dialed number, search note, time

  / date or even call duration. Calendars and scroll bars make it easy to search

  by beginning or ending dates and times. An interactive graphical playback bay

  allows you to fast forward, rewind, or pause a call while you are listening to it. Book

  mark important recordings and add notes to calls for customized documentation and

  organization. Recordings can be saved and easily sent via E-mail.

  Improve employee effectiveness

  Easily analyze and grade past calls or conduct live employee call tests. You may define

  multiple tests containing unique sets of grading criteria. You can simultaneously search

  for, listen to and grade calls as well as giving employees access to recordings for training

  and improvement. Analyze and use results for easy employee reviews.

  Report and communicate results

  Generate a variety of reports and graphs based on user-defined criteria. A selection of

  predefined reports makes it easy to gather information efficiently. A variety of graphs and colors

  make it easy to view information and identify trends. Graphs and reports may be viewed on your

  screen, saved, exported to a .pdf, csv, MS access, excel or word files.

  Auto archiving for security

  Call Logger software can be easily configured for automatic archiving, guaranteeing your protection

  against verbal disagreements for many years to come. You can automatically archive to removable

  media such as DVD+RW, CD-RW and USB drives as well as archiving your recordings to network

  shared drives and/or to a remote FTP site or a network storage server. Audio and visual alarms will notify

  you when your media is full, while continuing to mark new recordings to be archived as soon as a new

  blank media is inserted.

  Minimum requirements:

  Windows 2000, XP Pro, Server, 2003

  1.5 GHz Pentium with 512 Mb RAM

  A dedicated hard drive partition OR

  A second hard drive for recordings.

  (Plan on 1 Gig of storage for every

  170 channel / hours of recordings.)

  An available PCI slot

  Monitoring options

  Phone client automated attendant:

  Empower your road warriors, without making them learn any

  new software! Hate learning new technology? You can now

  remotely monitor live calls or access call recordings by telephone

  anywhere in the world.

  Our automated attendant menu will guide you. You can search

  recordings by time, date range or phone line. The menu can easily

  handle multiple simultaneous users and has scalable password

  access protection. You can even have the automated attendant monitor

  a particular phone line and call you when that line becomes active.

  Any analog terminating Kit can have lines designated as attendants.

  Web client

  Work on a Macintosh, Linux or Unix based machine? No problem, you can get

  many of the features of Call Logger through a web interface. Use your favorite

  web browser to search, and listen to call recordings, and even add notes.

  Save and E-mail call recordings as WAV files to anywhere in the world.

  Use the same powerful search parameters as Call Logger such by extention, caller

  ID, dialed number, search note, time / date or even call duration. You can also start

  or stop the live recording of phone lines. Scalable password access protection is built

  in along with the ability to support multiple simultaneous connections.

  Remote channel

  Give your reps the power to start and stop their own recordings manually with the Remote

  channel control option. Reps can even tag each call recording with custom notes to improve

  efficiency, speed orders and mark high priority or trouble recordings.

  As the Admin you can determine which options you want to give your reps. Allow notes, but

  not control over start / stop, or vice versa. Purchase one license and you can install the Remote

  channel control on an unlimited number of machines!

  Call Logger software included!

  Record unlimited phone lines

  Monitor call quality

  Search and manage call recordings

  Improve employee effectiveness

  Report & communicate results

  Auto archive for security

  Monitor software included!

  Unlimited remote access

  Unlimited licenses

  Password security

  All cables included!

  Everything you need to

  connect and begin

  recording is included.

  Kit

  Scalable multi-channel phone recording PCI card

  Record from 4 to 96 phone lines in a single card. Cards

  can be expanded easily to accept more lines. Assemble any

  combination of analog, digital BRI, ISDN, T1, E1 or PRI VDLKits

  in one machine. The included Call Logger will coordinate the

  cards to work together. Kits support automatic DVD+RW archiving

  and recordings are saved at a compression rate of 6MB per hour.

  Our kits can also be configured with optional mirrored hard drives or

  secondary DVD+RWs.

  Easy to install in your PC

  Installation is as simple as plugging the Kit card into an available PCI slot

  in your compatible PC, plugging in the necessary cables to your phone

  system, and installing and configuring the software.

  Warranty

  A one year hardware warranty with free telephone support is included with every

  kit we sell. Optional 2-3 year warranties are available.

  Recommended PC Minimum PC requirements

  Windows XP Pro, Server, 2003 Windows 2000, XP Pro, Server, 2003

  1.5GHz Pentium 4 with 1 GB RAM 800 Mhz Pentium with 256Mb RAM

  DVD+RW drive for archiving PCI motherboard & ATX Power supply(3.3V)

  Available full-size PCI slot (3.3V 13.83?x4.75?)

  Second hard drive or partition for recording data

  Sound card configured to play WAV files

  Network LAN connection (TCP/IP)

  3 step installation

  Installing a Kit is easier than you?d think.

  A Kit is easy to install in any PC that meets the minimum

  requirements. It requires no special tools or experience beyond

  what is explained here. First make sure the PC you want to use

  meets the minimum requirements and is located close to where

  you will be tapping into your phone lines. Then open the PC case,

  and simply install the Kit card in an open PCI slot on the

  motherboard. Next turn on your PC and install the drivers and Call

  Logger software that came on the included CD-ROM. Finally, have

  your telecom professional connect the cable between your phone lines

  and the Kit card in the back of your PC. Then simply configure Call

  Logger?s options as you?d like. That?s it!

  VS Logger

  1. Install the Kit card into a PCI slot

  2. Install drivers and the Call Logger software

  3. Connect the Kit card into your phone lines

  ? Record phone lines from your PC in 3 steps

  Installing...

  Call Logger software included!

  Record unlimited phone lines

  Monitor call quality

  Search and manage call recordings

  Improve employee effectiveness

  Report & communicate results

  Auto archive for security

  Monitor software included!

  Unlimited remote access

  Unlimited licenses

  Password security

  All cables included!

  Everything you need to

  connect and begin

  recording is included.

  PC Turnkey system

  Mid-sized pre-configured PC for phone recording

  Intel Pentium 4 Processor with 1GB RAM

  Up to 3 Kit PCI cards of your choice may be installed

  ATX Case and 300w power supply

  WAV compatible sound card and high quality headphones

  40 GB System Hard Disk Drive

  200 GB Data Hard Disk Drive (30,000 recording hours)

  2 DVD+RWs (800 recording hours per DVD)

  Keyboard and mouse

  Microsoft Windows XP Pro operating system

  Call Logger software pre installed and configured

  Pre-configured just the way you need it

  Record from 4 to 72 phone lines using any combination of analog, digital PBX

  extentions, ISDN BRI, PRI, T1, E1 Kit cards within the PC Turnkey system.

  Call Logger is pre installed and pre configured for out of the box readiness. The

  PC Turnkey system supports automatic DVD+RW archiving and recordings are

  saved at a compression rate of 6MB per hour. The PC Turnkey system can also be

  configured with optional mirrored hard drives.

  Turnkey simplicity

  Open the box, plug in the necessary cables and you?re ready to go.

  Warranty

  A one year hardware warranty with free telephone support is included with every kit we sell.

  Optional 2-3 year warranties are available.

  Call Logger software included!

  Record unlimited phone lines

  Monitor call quality

  Search and manage call recordings

  Improve employee effectiveness

  Report & communicate results

  Auto archive for security

  Monitor software included!

  Unlimited remote access

  Unlimited licenses

  Password security

  All cables included!

  Everything you need to

  connect and begin

  recording is included.

  IND Turnkey system

  Rackmount PC pre-configured for phone recording

  Intel Pentium 4 Processor with 1GB RAM

  Up to 12 Kit PCI cards of your choice may be installed

  19? Industrial Rackmount and 300w power supply

  WAV compatible sound card and high quality headphones

  Two 300 GB Hard Drives ( Mirrored / RAID 1)

  40 GB partition for the system, 240 GB for data

  2 DVD+RWs (800 recording hours per DVD)

  Keyboard and mouse

  Microsoft Windows XP Pro operating system

  Call Logger software pre installed and configured

  Pre-configured just the way you need it

  Record up to 256 phone lines using any combination of analog, digital PBX

  extentions, ISDN BRI, PRI, T1, E1 Kit cards within the IND Turnkey system. Call

  Logger is pre installed and pre configured for out of the box readiness. The IND

  Turnkey system supports automatic DVD+RW archiving and recordings are saved

  at a compression rate of 6MB per hour. Compression can be adjusted as desired. At

  6MB per hour 240 GB will give you about 40,000 recording hours.

  Turnkey simplicity

  Open the box, plug in the necessary cables and you?re ready to go.

  Warranty

  A one year hardware warranty with free telephone support is included with every kit we sell.

  Optional 2-3 year warranties are available.

  Call Logger software included!

  Record unlimited phone lines

  Monitor call quality

  Search and manage call recordings

  Improve employee effectiveness

  Report & communicate results

  Auto archive for security

  Monitor software included!

  Unlimited remote access

  Unlimited licenses

  Password security

  All cables included!

  Everything you need to

  connect and begin

  recording is included.

  MPDR Portable

  Portable PC pre-configured for phone recording

  Intel Pentium 4 Processor with 1GB RAM

  Up to 4 Kit PCI cards of your choice may be installed

  Heavy-duty portable 17?x13?x12? case and 300w power supply

  Built in 15? LCD monitor

  Built in keyboard and touchpad

  WAV compatible sound card and high quality headphones

  40 GB System Hard Disk Drive

  200 GB Data Hard Disk Drive (30,000 recording hours)

  DVD+RW (800 recording hours per DVD)

  Microsoft Windows XP Pro operating system

  Call Logger software pre installed and configured

  Pre-configured just the way you need it

  Record up to 96 phone lines using any combination of analog, digital PBX

  extentions, ISDN BRI, PRI, T1, E1 Kit cards within the MPDR Portable. Call Logger

  is pre installed and pre configured for out of the box readiness. The MPDR Portable

  supports automatic DVD+RW archiving and recordings are saved at a compression

  rate of 6MB per hour. The MPDR Portable can also be configured with optional

  mirrored hard drives or secondary DVD+RWs.

  Turnkey simplicity

  Open the box, plug in the necessary cables and you?re ready to go.

  Warranty

  A one year hardware warranty with free telephone support is included with every kit we sell.

  Optional 2-3 year warranties are available.

  Hardware warranty

  One year hardware warranty (Included with all Kits & Turnkey systems)

  We provide one of the most extensive hardware warranty programs available. We will replace any defective

  hardware for a period of one year from the time of purchase. If remote access is available, we will perform a

  remote diagnostic analysis of the recording system to determine whether you are experiencing a configuration

  problem or if a hardware replacement is necessary. If hardware replacement is deemed necessary, a Return

  Merchandise Authorization (RMA) number will be assigned to your support ticket to facilitate the return of

  the faulty hardware. Solutions reserves the right to repair or replace any defective hardware components,

  performing diagnostics and repairs to restore the hardware components to proper operating condition. This

  hardware warranty includes software support option 1 for one year as well.

  Two or Three year extended hardware warranty (Available for purchase at the time of sale only)

  This extended warranty extends the same level of support offered in the one year warranty to a total of two

  or three years from the purchase date. This warranty applies only to certified hardware, and does not cover

  additions or modifications that have not been made or approved by us. This warranty does not include support

  option 1 or 2.

  Software support plans

  Software support option 1

  We will provide telephone support during the regular weekday business hours of 8:00 am to 5:00 pm PST. This

  option provides telephone support for one calendar year from the system shipping date. To qualify, the computer

  system, operating environment and PBX manufacturer must be included in the supported system certification list.

  This software support option can be purchased at any time for as many years as desired.

  Software support & upgrade (option 2)

  Support option 2 provides telephone support during the regular weekday business hours of 8:00 am to 5:00 pm PST

  along with a 2 hour response time guarantee. This option also includes free software upgrades and patches of all minor

  and major releases of the purchased software. This software support option can be purchased at any time for as many

  years as desired.

  Per case support

  Customers without an active software support option can purchase support cases for $160 per case. A support case

  includes one or more calls necessary to completely resolve the particular problem.

  Disclaimer: We will support all direct clients as stated above. Dealers will receive unlimited technical support from Solutions engineers. Products purchased

  through a Solutions Authorized Dealer will be supported by that dealer. Customers who purchased a system from an Authorized Dealer who is no longer in

  business can be supported by purchasing Option 1 or Option 2.

  Hardware warranty

  1 year 2 year 3 year

  Included with every Kit or system Optional for 8% of the product cost Optional for 16% of the product cost

  Software support plans

  Additional year of option 1 Additional year of option 2

  $39.95 per licensed port. ($250 min. to $2000 max.) $69.95 per licensed port. ($375 min. to $3000 max.)

  Benefits and drawbacks comparison

  Recording from the: #1 PBX extension #2 Trunk line #3 Handset

  Monitor live recordings Yes Yes Yes

  Records transferred extensions Yes Yes Yes*

  Records PBX auto-attendant messages No Yes No

  Records internal calls Yes No Yes

  Search by caller ID Yes Yes No

  Search by trunk line No Yes No

  Recordings saved in folders for: each extension each trunk line each handset

  Audible beep option on recording with a beep adapter Analog lines only with a beep adapter

  Manual start / stop option Yes Yes Yes

  Other notes The best solution for PBXs

  on our supported list.

  Works with all PBXs and

  phone systems.

  Requires wiring to each

  handset. Caller ID & dialed

  number not captured.

  PBX or

  phone system

  Outside

  Telephone

  Trunk Lines

  Call logging

  system

  Optional radio

  or other audio

  Digital

  phones

  #1 Recording from the PBX extension

  PBX or

  phone system

  Outside

  Telephone

  Trunk Lines

  Call logging

  system

  Phones

  #2 Recording from the Trunk line

  PBX or

  phone system

  Outside

  Telephone

  Trunk Lines

  Call logging

  system

  Phones

  #3 Recording from the Handset

  Choose the best way to record: extension, trunk, or handset

  *if the transferred extention is also connected to a recorder.

  Optional radio

  or other audio

  Optional radio

  or other audio

  Some sample setups & uses for a call logging system

  Outside

  Telephone

  Lines

  Call logging

  system

  Analog

  phones

  Recording a direct analog connection

  A simple setup monitoring analog lines with no PBX.

  PBX or

  phone system

  Outside

  Telephone

  Lines

  Call logging system

  plays & records a

  verification message

  Employee

  taking the

  order For verification messages

  A customer calls in to an employee, during the

  call the employee can conference call the phone

  recording system which will give out a confirmation

  number to the customer and record the call. In this

  setup the system uses a terminating analog card.

  Customer

  placing an

  order

  Various sample setups & uses for a call logging solution

  Computer

  Network

  Outside

  Telephone

  Lines

  Call logging

  system

  Employee can start, stop,

  and add notes to recordings

  from their PC.

  Recording control at each employee?s PC

  With Remote channel software installed on each employee?s PC,

  they can each control their own phone recordings. This control runs

  through the network to the system.

  Computer

  Network

  Outside

  Telephone

  Lines

  Call logging

  system

  Phones

  Remote access of recordings

  Phone lines and Radio dispatch lines can be recorded

  while those recordings can be monitored remotely over a

  LAN network, over the web or even by a remote phone.

  PBX or

  phone system

  Internet

  Radio dispatch

  lines recorded

  Remote access to

  recordings via

  Monitor software

  Remote access

  to recordings

  via Monitor or

  Web client

  Remote access

  to recordings

  via Phone client

  Supported PBX list

  The following is a list of PBXs and phone systems compatible with our Kit cards. Verify that your

  PBX brand, model number and telephone sets are supported for VOX or D-Channel. D-Channel

  supports detecting PBX onhook/offhook, capture caller id, dialed #, lamps, buttons pressed, etc.

  PBXs compatible with MOD cards (Full-size PCI cards)

  Brand PBX Phones for VOX Phones for D-Channel

  Alcatel 4200, 4400

  V3.10

  Reflexes 4004 first, 4010 easy, 4020

  premium, 4035 advanced, 4059 PC

  operator, 4003, 4011, 4012, 4023,

  4034

  Reflexes 4004 first, 4010 easy, 4020

  premium, 4035 advanced, 4003, 4011,

  4012, 4023, 4034

  Ascom Ascotel 2020 Office 20, 30, 40, 25, 35, 45/45pro,

  130/130pro

  Crystal (use SO ETSI protocol)

  Office 20, 30, 40, 25, 35, 45/45pro,

  130/130pro

  Crystal

  Aspect CallCenter ACD System Teleset Model 3010, 3190, 3192 Teleset Model 3010, 3190, 3192

  Avaya Lucent Definity (2-wire)

  Lucent Definity (4-wire)

  Lucent Definity

  (5ESS extension)

  62xx, 64xx, 81xx, 84xx, 85xx series,

  CallMaster III, IV, V, VI

  74xx, 81xx, 84xx, 85xx, 94xx series,

  CallMaster I, II, III, IV, V

  8510 ISDN, 8520 ISDN, 8528 ISDN,

  75XX series (firmware fp3.x)

  62xx, 64xx, 81xx, 84xx, 85xx series,

  CallMaster III, IV, V, VI

  74xx, 81xx, 84xx, 85xx, 94xx series,

  CallMaster I, II, III, IV, V

  8510 ISDN, 8520 ISDN, 8528 ISDN,

  75XX series (firmware fp3.x)

  Ericsson MD110

  Business Phone Elu25/28

  BC1 or higher

  DBC199,

  DBC201/211 (Dialog 3201/3211)

  DBC202/212 (Dialog 3202/3212)

  DBC203/313 (Dialog 3203/3213)

  DBC210 (Dialog 3210)

  DBC214 (Dialog 3214)

  DBC601 (Dialog 2601)

  DBC631 (Dialog 2631)

  DBC661 (Dialog 2661)

  DBC662 (Dialog 2662)

  Operator Workstation (OWS)

  Operator Console (OPI II)

  Operator Console (OPI 3213)

  Trader Panel CTT10 / CTT11

  Trader Panel TI

  Business Phone Sets

  DBC201/211 (Dialog 3201/3211)

  DBC202/212 (Dialog 3202/3212)

  DBC203/313 (Dialog 3203/3213)

  DBC210 (Dialog 3210)

  DBC214 (Dialog 3214)

  DBC601 (Dialog 2601)

  DBC631 (Dialog 2631)

  DBC661 (Dialog 2661)

  DBC662 (Dialog 2662)

  Business Phone Sets

  Any Pabx with

  UPO extensions

  Any Pabx with UPO

  extensions

  Varix 840, OpenCom 1000,